Privacy Policy

Privacy Policy for Skillversity.com ( UNDER THE AEGIS OF KAMYOG KMPY EDUCATION FOUNDATION)

Last Updated: 27/02/2025

1. Introduction

Skillversity.com (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Skillversity.com (the “Site”) and use our eLearning services. Please read this Privacy Policy carefully. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• 2.1 Personal Data:

  • Account Registration Information: When you create an account, we collect your name, email address, username, password, phone number, and potentially your address, educational background, professional experience, and other details you choose to provide in your profile.

  • Payment Information: If you purchase courses or services, we collect your billing information, such as credit card details, billing address, and transaction history. We use secure third-party payment processors (see Section 5), and we do not store your full credit card details on our servers.

  • Communication Data: We collect information when you contact us for support, inquiries, or feedback, including the content of your messages and any contact information you provide.

  • Course Progress and Performance Data: We track your progress through courses, including quiz scores, assignment submissions, completion dates, and certificates earned.

  • User-Generated Content: We collect any content you submit to the Site, such as forum posts, comments, reviews, and any other contributions.

• 2.2 Non-Personal Data:

  • Usage Data: We automatically collect information about how you interact with the Site, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, access times, and other usage statistics. This is often collected through cookies and similar technologies (see Section 6).

  • Device Data: We may collect information about the device you use to access the Site, including the device type, model, operating system, unique device identifiers, and mobile network information.

  • Location Data: With your explicit consent, we may collect information about your location. You can typically control location services through your device settings.

  • Aggregated Data: We may aggregate and anonymize data to create statistical or demographic data that does not directly identify you. This data is used for analytics, research, and improving our services.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• 3.1 To Provide and Improve Our Services:

  • To create and manage your account.

  • To process your payments and deliver the courses and services you purchase.

  • To personalize your learning experience and recommend relevant courses.

  • To track your course progress and provide you with feedback and support.

  • To improve the Site’s functionality, content, and user experience.

  • To develop new features and services.

• 3.2 To Communicate with You:

  • To send you transactional emails, such as account confirmations, password resets, and payment receipts.

  • To send you updates about courses, new features, and promotional offers (you can opt-out of marketing communications at any time).

  • To respond to your inquiries and provide customer support.

  • To notify you about changes to our terms, policies, or services.

• 3.3 For Legal and Compliance Purposes:

  • To comply with applicable laws and regulations in India, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (when in full effect).

  • To respond to legal requests, such as subpoenas or court orders.

  • To protect our rights, property, and safety, and the rights, property, and safety of our users and others.

  • To prevent and detect fraud, security breaches, and other prohibited or illegal activities.

• 3.4 With Your Consent:

  • We may use your information for other purposes, such as testimonials of providing our services.

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

• 4.1 Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processors (e.g., Razorpay, PayU, PayPal – List the specific processors you use)

  • Email service providers

  • Hosting providers

  • Analytics providers (e.g., Google Analytics)

  • Customer support platforms

  • Learning management system (LMS) providers (if applicable)

  • Marketing and advertising partners (with your consent, where required)

  These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

• 4.2 Instructors: If you enroll in a course, we may share certain information with the course instructor, such as your name, email address, and course progress data. Instructors are bound by our terms of service and this Privacy Policy to protect your information.

• 4.3 Business Transfers: If we are involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such transfer and any choices you may have regarding your information.

• 4.4 Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government investigation.

• 4.5 Protection of Rights: We may disclose your information if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

• 4.6 With Your Consent: We may share your information with other third parties with your explicit consent.

• 4.7. Aggregated or Anonymized Data: We may share aggregated or anonymized data that does not directly identify you with third parties for research, analytics, or other purposes.

5. Third-Party Payment Processors

We use secure third-party payment processors to handle your payment information. We do not store your full credit card details on our servers. The payment processors we use are:

• [List the specific payment processors you use, e.g., Razorpay, PayU, PayPal, Stripe]

These payment processors have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third-party processors.

6. Cookies and Similar Technologies

We use cookies, web beacons, and other similar technologies to collect information about your usage of the Site and to enhance your experience.

• Cookies: Cookies are small text files that are stored on your device when you visit a website. We use cookies for various purposes, including:

  • Essential Cookies: These cookies are necessary for the Site to function properly and enable you to navigate and use its features.

  • Performance Cookies: These cookies collect information about how you use the Site, such as which pages you visit most often. This helps us improve the Site’s performance.

  • Functionality Cookies: These cookies allow the Site to remember your preferences, such as your language or region, to provide you with a more personalized experience.

  • Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

• Web Beacons: Web beacons (also known as pixel tags or clear GIFs) are small graphic images that may be embedded in web pages or emails. We use web beacons to track user activity, measure the effectiveness of our marketing campaigns, and improve the Site.

• Your Choices: You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you disable cookies, some features of the Site may not function properly. You can also opt-out of targeted advertising by visiting the websites of industry organizations like the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI).

7. Data Security

We take reasonable measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption: We use industry-standard encryption to protect sensitive data, such as your password and payment information, during transmission.

• Access Controls: We restrict access to your information to authorized personnel who need it to perform their job duties.

• Data Storage: We store your information on secure servers with appropriate security measures in place.

• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

• Data Breach Procedures: We have procedures in place to respond to data breaches, including notifying you and relevant authorities as required by law.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your password and account information.

8. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

• To provide you with our services.

• To comply with legal obligations.

• To resolve disputes.

• To enforce our agreements.

We may also retain aggregated or anonymized data that does not directly identify you for a longer period. The specific retention periods will vary depending on the type of data and the purpose for which it was collected. We will regularly review the data we hold and delete or anonymize it when it is no longer needed.

9. Your Rights (with emphasis on Indian Law)

Under applicable Indian law, including the Information Technology Act, 2000, and, when fully in effect, the Digital Personal Data Protection Act, 2023, you have certain rights regarding your personal data. These rights may include:

• Right to Access: You have the right to request access to the personal data we hold about you and to receive a copy of that data.

• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw your consent (where consent is the legal basis for processing).

• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances, such as when you contest the accuracy of the data, or when the processing is unlawful.

• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.

• Right to Object: You have the right to object to the processing of your personal data under certain circumstances, such as when the processing is based on legitimate interests, or for direct marketing purposes.

• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

• Right to Grievance Redressal: You have the right to lodge a complaint with a relevant data protection authority if you believe that we have violated your data protection rights. This is generally through the Data Protection Board of India, once established under the DPDP Act, 2023.

To exercise these rights, please contact us using the contact information provided in Section 13. We will respond to your request within a reasonable timeframe, as required by law. We may need to verify your identity before processing your request.

10. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal data from children under this age. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under the specified age without parental consent, we will take steps to delete that information.

11. International Data Transfers

Skillversity.com is based in India. Your information may be stored and processed in India or any other country where we or our service providers operate. If we transfer your personal data outside of India, we will take appropriate measures to ensure that your data is protected in accordance with this Privacy Policy and applicable data protection laws. This may include using standard contractual clauses approved by relevant authorities or relying on other legally recognized mechanisms for cross-border data transfers.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If we make material changes to this Privacy Policy, we will notify you by email or through a prominent notice on the Site.