Refund and Returns Policy

Cancellation and Refund Policy of skillvirsity.com ( UNDER THE AEGIS OF KAMYOG KMPY EDUCATION FOUNDATION)

Last Updated:27/02/2025

1. Introduction

This Cancellation and Refund Policy (“Policy”) outlines the terms and conditions governing cancellations and refunds for courses, subscriptions, and other services offered by Skillversity.com (“Skillversity,” “we,” “us,” or “our”). By accessing or using our platform and purchasing any of our services, you (“you,” “user,” “student”) agree to be bound by this Policy. Please read it carefully.

2. Types of Offerings and Associated Policies

We offer a variety of learning experiences. The specific cancellation and refund terms may vary depending on the type of offering:

2.1 Self-Paced Online Courses (Pre-recorded Content):

• Cancellation Before Access: If you cancel your enrollment before accessing any course materials (e.g., before logging in and viewing any video lectures, downloading resources, or participating in any online forums), you are eligible for a full refund. You must request this cancellation within 7 days of purchase.

• Cancellation After Access (Limited Refund Period): If you have accessed the course materials, you may still be eligible for a partial refund, provided you request cancellation within [Number] days (e.g., 14 days) of purchase and have completed less than [Percentage]% (e.g., 20%) of the course content. The refund amount will be calculated as follows:
  * Refund Amount = (Total Course Fee) – (Processing Fee) – ([Percentage of Course Completed] * [Total Course Fee])
  * Processing Fee: A [Percentage]% (e.g., 5%) or fixed amount (e.g., INR 500) processing fee will be deducted from all refunds to cover administrative and transaction costs.

• No Refund After Limited Period: No refunds will be provided after the [Number] days (e.g., 14 days) limited refund period has expired, or if you have completed more than [Percentage]% (e.g., 20%) of the course content, whichever comes first.

2.2 Live Online Courses/Webinars (Instructor-Led):

• Cancellation Before Start Date: If you cancel your enrollment 7 days or more before the scheduled start date of the live course or webinar, you are eligible for a full refund, minus the Processing Fee.

• Cancellation Closer to Start Date: If you cancel within 7 daysof the start date, you may be eligible for a partial refund (e.g., 50% of the course fee, minus the Processing Fee), or you may be offered the option to transfer your enrollment to a future session of the same course (subject to availability).

• No-Show/Non-Attendance: No refunds will be provided for no-shows or non-attendance without prior cancellation.

• Course Cancellation by Skillversity: If Skillversity cancels a live course or webinar for any reason, you will be offered a full refund or the option to transfer your enrollment to a future session.

2.3 Subscription Plans (e.g., Monthly/Annual Access):

• Free Trial (If Applicable): If a free trial period is offered, you can cancel your subscription at any time during the trial period without being charged.

• Cancellation During Subscription Period: You can cancel your subscription at any time. The cancellation will take effect at the end of your current billing cycle. No refunds will be provided for partial billing periods. For example, if you cancel a monthly subscription halfway through the month, you will retain access until the end of that month, but you will not be charged for the following month.

• Annual Subscriptions: For annual subscriptions, you may be eligible for a pro-rated refund if you cancel before a certain period (e.g., within the first 30 days). After that period, no refunds will be provided for the remaining portion of the annual subscription. The pro-rated refund, if eligible, will be calculated as follows:
  * Refund = (Annual fee) – (Monthly fee * number of months elapsed) – (Processing fee)
  * The monthly fee will be calculated as the annual fee, divided by 12.

• Automatic Renewal: Subscription plans may automatically renew unless you cancel them before the renewal date. You will be notified of upcoming renewals [Number] days (e.g., 15 days) in advance via email.

2.4 Bundled Courses/Packages:

• Refunds for bundled courses or packages will be handled on a case-by-case basis, generally following the principles outlined for individual courses. The refund amount, if any, will be calculated based on the individual components accessed and the time elapsed since purchase.

2.5 Other Services (e.g., Coaching, Mentorship):

*   Cancellation and refund policies for other services, such as one-on-one coaching or mentorship programs, will be specified in the individual service agreement. These policies will typically address issues like session rescheduling, cancellation deadlines, and refund eligibility.

3. How to Request a Cancellation and Refund

To request a cancellation and refund, please follow these steps:

1. Contact Us: Send an email to [Your Support Email Address – e.g., support@skillversity.com] with the subject line “Cancellation and Refund Request.”

2. Provide Information: Include the following information in your email:
   * Your Full Name
   * Your Email Address (used for registration)
   * Your Phone Number
   * Course Name or Subscription Plan
   * Date of Purchase
   * Transaction ID or Order Number (if available)
   * Reason for Cancellation
   * For self-paced courses, indicate the percentage of course completed.

3. Processing Time: We will process your request within [Number] business days (e.g., 5-7 business days). You will receive an email confirmation once your request has been processed.

4. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow [Number] business days (e.g., 7-10 business days) for the refund to appear in your account, depending on your bank or payment provider.

4. Exceptions

Skillversity reserves the right to make exceptions to this Policy in certain circumstances, such as:

• Technical Issues: If you are unable to access the course materials due to technical issues on our platform that we are unable to resolve within a reasonable timeframe.

• Course Content Discrepancy: If the course content significantly deviates from the advertised description.

• Extenuating Circumstances: In cases of documented extenuating circumstances (e.g., serious illness, family emergency), we may consider partial or full refunds on a case-by-case basis.

5. Course Updates and Changes

Skillversity reserves the right to update, modify, or discontinue courses or services at any time. If a course you have purchased is significantly altered or discontinued before you have completed it, we will offer you a suitable alternative or a pro-rated refund.

6. Dispute Resolution

If you have any concerns or disputes regarding this Policy or a refund request, please contact us at [Your Support Email Address]. We will make every effort to resolve the issue amicably.

7. Governing Law

This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts in [Your City/State – e.g., Bangalore, Karnataka].

8. Changes to this Policy

Skillversity may update this Policy from time to time. We will notify you of any significant changes by posting the updated Policy on our website and/or sending you an email notification. Your continued use of our platform after the effective date of the revised Policy constitutes your acceptance of the changes.

Important Considerations and Additions:

• GST (Goods and Services Tax): Clearly state how GST is handled in refunds. For example: “All prices are inclusive of applicable GST. Refunds will be processed inclusive of the applicable GST amount.”

• Payment Gateway Fees: Mention whether payment gateway fees are refundable. Often, these are non-refundable by the payment gateway provider, and you should state this clearly.

• Currency: Specify the currency for all transactions and refunds (INR for India).

• Contact Information: Provide clear and easily accessible contact information (email, phone number, and potentially a physical address).

• Readability: Use clear, concise language. Avoid legal jargon where possible.

• Accessibility: Ensure the policy is easily accessible on your website (e.g., linked in the footer, in the course purchase flow, and in the user’s account dashboard).

• Terms of Service: This Refund Policy should be integrated with your overall Terms of Service.

• Legal Review: It’s highly recommended to have this policy reviewed by a legal professional specializing in Indian law, particularly e-commerce and consumer protection regulations. This will ensure compliance and protect your business.

• Specific Course Information: On each course page, include a brief summary of the applicable refund policy for that specific course. This provides extra clarity to the user before they purchase.